Privacy Policy
This Privacy Policy explains how NOVATRUM collects, uses and protects customer information when you visit our website, place an order, contact us or use our online services.
Information We Collect
We may collect information needed to process orders, provide customer support and improve our services. This may include your name, email address, shipping address, billing address, phone number, order details, payment status, device information and communication records.
How We Use Information
Customer information may be used to process orders, arrange shipping, provide tracking updates, respond to enquiries, review product fitment questions, handle returns, prevent fraud, improve the website and communicate important service-related information.
Payments and Checkout
Payments are processed through Shopify checkout and supported payment providers. NOVATRUM does not store full payment card details. Payment information is handled by the payment provider according to its own security and privacy standards.
Email Communication
If you contact us or subscribe to updates, we may use your email address to reply to your enquiry or send relevant store updates. You may unsubscribe from marketing emails where an unsubscribe option is provided.
Cookies and Analytics
Our website may use cookies, analytics tools and related technologies to support website functionality, improve browsing experience, understand visitor activity and support advertising or marketing measurement where applicable.
Sharing of Information
We may share necessary information with service providers who help operate the store, process payments, deliver orders, provide email services, support analytics or perform fraud prevention. We do not sell customer personal information to third parties.
Data Retention
We keep order and customer records for as long as needed for business, legal, tax, accounting, fraud prevention and customer service purposes. Retention periods may vary depending on the type of information and applicable requirements.
External Links
Our website may include links to third-party websites or services. NOVATRUM is not responsible for the privacy practices, content or policies of external websites.
Contact
For privacy-related questions, please contact:
We may update this Privacy Policy from time to time. The latest version will be posted on this page.